Refund and Returns Policy

Last updated: [Add Date]

At Book Juction, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our Refund & Returns Policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The book received is damaged, defective, or misprinted

• You received an incorrect book (different from what was ordered)

• The book is missing pages or has serious printing defects

❌ Returns are not accepted for:

• Change of mind after purchase

• Minor cover bends due to international shipping

• Slight color variation or packaging damage

• Used, marked, or altered books

2. Return Request Timeframe

• Return requests must be raised within 7 days of delivery

• Requests made after this period will not be accepted

3. How to Request a Return

To initiate a return, email us at [your support email] with:

• Order ID

• Clear photos/videos of the issue

• Description of the problem

Our team will review the request within 2–3 business days.

4. Return Approval & Shipping

• Once approved, return instructions will be shared

• Customers are responsible for return shipping costs, unless the return is due to our error (wrong or defective item)

• International return shipping charges, customs duties, and taxes are non-refundable

5. Refund Policy

After receiving and inspecting the returned item:

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

• Original shipping fees, customs duties, and taxes are non-refundable

6. Replacement Policy

Instead of a refund, we may offer:

• A replacement copy (subject to availability)

• Store credit (at our discretion)

7. Lost or Delayed International Shipments

• International deliveries may be subject to customs delays

• Refunds will not be issued for delays caused by customs, courier partners, or force majeure events

• If a shipment is confirmed lost by the courier, we will assist with resolution or replacement

8. Cancellation Policy

• Orders can be cancelled only before dispatch

• Once shipped, cancellation is not possible

9. Contact Us

For any questions regarding returns or refunds, contact us at:

📧 Email: [your support email]
🌐 Website: www.bookjuction.com